Our most viewed pages new
Updated 1st October 2011 at 17:14 GMT

South Hook Noise Group Noise Ratings from recent Vessel visits


A revised version of the South Hook Noise Group Noise rating system in which we rate noise emanating from vessels based on a collaborative assessment from locations suffering noise issues from locations within South Pembrokeshire. The new system rates both the distance in which residential properties are affected by noise emanating from the vessel at berth with a range-o-meter rating, and shows the impact of the noise with an impact-o-meter rating.

How to register a noise complaint updated

Contact Pembrokeshire County Council Port Health Team on (01437) 776390 or (01437) 776389 during the hours of 8am until 7pm, 7 days per week.

Out of hours noise nuisance issues can be reported using the Emergency Pembrokeshire County Council telephone number, 0845 6015522.

You can also email the team on porthealth@pembrokeshire.gov.uk

By clicking the email link above you will have an email filled in with the details to send direct to Port Health Team!

Also report your issues to your Member of Parliament.

For noise issues in the Milford Haven area, contact Stephen Crabb MP on (01437) 763527, or email stephen@

Stephen follows up every complaint he receives directly with South Hook LNG.

For noise issues from Angle and surrounding areas, contact Simon Hart MP on (01834) 860102 or email simon.hart.mp@
parliament. uk

Also contact your Assembly Member.

In the Milford Haven area, contact Paul Davies AM on (01437) 766425 or email paul.davies

In Angle and surrounding areas, contact Angela Burns AM on (01834) 869 387 or email angela.burns

Vessels at Berth updated
Updated 1st November 2011 at 17:04 GMT

Check Milford Haven Port Authority Vessels currently at Berth for vessels on South Hook No.1 or No. 2.

Vessel Arrivals

Check Milford Haven Port Authority Arrivals for vessels berthing at South Hook No. 1 or No 2.

The Statutory Nuisance Counter for Qatargas Vessels visiting the South Hook Terminal
Updated 10th October 2011 at 22:12 GMT

Stautory Noise Nuisance

Vessels which have been witnessed to have had noise emanating from them amounting to a statutory nuisance while at berth at the South Hook Terminal by the Pembrokeshire County Council Port Health Team - Mekaines, Al Mafyar, Al Ghuwairiya, Mozah, Bu Samra, Al Mayeda, Shagra, Zarga, Aamira, Al Samriya (all Q-Max), Mesaimeer and Al Khattiya (Q-Flex).

Ship pages redesigned new
Added 24th September 2011 at 22:46 GMT

Our newly designedQ-Max Ship pages are now complete. We are now in the the process of redesigning the Q-Flex Ship pages. Many thanks to the local web design company who has come forward and offered their services in the re-design of the website and for carrying out more frequent updates from the group.

Local Newspaper Articles new
Updated 22:38 GMT on 11th April 2011

Local residents sends letters to the Editor expressing their dissatisfaction following South Hook PR's comments following article on Ship Noise in the Milford Haven & West Wales Mercury and the Western Telegraph.

Thank you new
Updated 7th March 2011 at 01:12 GMT

We would like to show our appreciation to those who have contributed to the South Hook Noise Community Group

Coming Soon new

Noise Feedback Form

For local residents who are not members of the South Hook Noise Community Group to submit a rating on the level of noise from your location.

Timeline of events

As we approach 2 years of noise issues - and details of future initiatives we have planned.

South Hook LNG addresses local residents concerns over ship noise
At 16:42 on 5th July 2010

Added new Press Release from South Hook LNG detailing upgrade programme.

Assurances from Qatargas
At 7:42 on 21st May 2010

Added details of upgrades to problematic Q-Max vessels.

How you can play your part
At 19:12 on 16th May 2010

Added South Hook LNG Community Liason Group contacts.


Dribbling 'Excelerate' causes LNG scare
Added 22:25pm (GMT) on 23rd March 2011 - Updated 07:59am (GMT) on 29th March 2011

A recent visit of the vessel 'Excelerate', only the second conventional vessel to berth at South Hook Terminal on March 1st, has resulted in an LNG leak.

Local residents expressed concerns as the 138,000cbm vessel was alongside berth 2 of the South Hook Terminal Jetty for 60 hours, when the larger 266,000cbm Q-Max vessels typically discharge their cargos in around 35 hours.

Witness accounts expressed concerns of what was described as "white smoke" coming from the manifold area of the ship.

Concerns expressed to the group from a number of our members who routinely monitor the noise emanating from vessels, along with an industry source informing us that a leak occured on the ship, and as a result the deck of the vessel was cracked.

Upon leaving the terminal, the ship travelled to a shipyard in Cadiz in Spain for repair.

It was agreed that we contacted the Health and Safety Executive, on 10th March who went on to made enquiries to the South Hook Terminal following our concern being expressed.

On the 17th March, the HSE investigtaed the incident, and the same day informed us that the incident did occur, and the ship operator reported the incident to Milford Haven Port Authority who are investigating the incident in liaison with the Maritime and Coastguard Agency. 

It was said that no terminal equipment was implicated in the incident and neither the berth or the wider terminal were affected, although no vessels have used the berth since, and all the latest arrivals have reverted to using berth 1 - which was last used on the 17th October 2010.

Milford Haven Port Authority didn't wish to give a written response to our request for information by email on 18th March.

We are currently awaiting a response from the Maritime and Coastguard Agency, and the ships owner, Excelerate Energy who were both also contacted on the 18th March. To date, no reply has been received.

The work of the South Hook Noise Community Group is mainly related to noise issues, but due to this incident being in the worldwide media, and people of Pembrokeshire not being aware of it, we felt we should publish information relating to the incident.

We decided against contacting the PR Team at South Hook, because of the lack of transparency with communication relating to the scale of noise issues with vessels visiting the terminal, even when Pembrokeshire County Council Port Health Team have witnessed 'concerns' over noise emanating from vessels on at least 15 occasions.

The release of LNG was estimated to be in the order of 2 kg, and according to the South Hook LNG website, the liquid which has been cooled to -160 degrees celcius, it occupies 600 times less than when it is a gas. Questions are being asked that whether when vabourised, the 2kg LNG release became 600 times its volume.