Our most viewed pages new
Updated 1st October 2011 at 17:14 GMT

South Hook Noise Group Noise Ratings from recent Vessel visits


A revised version of the South Hook Noise Group Noise rating system in which we rate noise emanating from vessels based on a collaborative assessment from locations suffering noise issues from locations within South Pembrokeshire. The new system rates both the distance in which residential properties are affected by noise emanating from the vessel at berth with a range-o-meter rating, and shows the impact of the noise with an impact-o-meter rating.

How to register a noise complaint updated

Contact Pembrokeshire County Council Port Health Team on (01437) 776390 or (01437) 776389 during the hours of 8am until 7pm, 7 days per week.

Out of hours noise nuisance issues can be reported using the Emergency Pembrokeshire County Council telephone number, 0845 6015522.

You can also email the team on porthealth@pembrokeshire.gov.uk

By clicking the email link above you will have an email filled in with the details to send direct to Port Health Team!

Also report your issues to your Member of Parliament.

For noise issues in the Milford Haven area, contact Stephen Crabb MP on (01437) 763527, or email stephen@

Stephen follows up every complaint he receives directly with South Hook LNG.

For noise issues from Angle and surrounding areas, contact Simon Hart MP on (01834) 860102 or email simon.hart.mp@
parliament. uk

Also contact your Assembly Member.

In the Milford Haven area, contact Paul Davies AM on (01437) 766425 or email paul.davies

In Angle and surrounding areas, contact Angela Burns AM on (01834) 869 387 or email angela.burns

Vessels at Berth updated
Updated 1st November 2011 at 17:04 GMT

Check Milford Haven Port Authority Vessels currently at Berth for vessels on South Hook No.1 or No. 2.

Vessel Arrivals

Check Milford Haven Port Authority Arrivals for vessels berthing at South Hook No. 1 or No 2.

The Statutory Nuisance Counter for Qatargas Vessels visiting the South Hook Terminal
Updated 10th October 2011 at 22:12 GMT

Stautory Noise Nuisance

Vessels which have been witnessed to have had noise emanating from them amounting to a statutory nuisance while at berth at the South Hook Terminal by the Pembrokeshire County Council Port Health Team - Mekaines, Al Mafyar, Al Ghuwairiya, Mozah, Bu Samra, Al Mayeda, Shagra, Zarga, Aamira, Al Samriya (all Q-Max), Mesaimeer and Al Khattiya (Q-Flex).

Ship pages redesigned new
Added 24th September 2011 at 22:46 GMT

Our newly designedQ-Max Ship pages are now complete. We are now in the the process of redesigning the Q-Flex Ship pages. Many thanks to the local web design company who has come forward and offered their services in the re-design of the website and for carrying out more frequent updates from the group.

Local Newspaper Articles new
Updated 22:38 GMT on 11th April 2011

Local residents sends letters to the Editor expressing their dissatisfaction following South Hook PR's comments following article on Ship Noise in the Milford Haven & West Wales Mercury and the Western Telegraph.

Thank you new
Updated 7th March 2011 at 01:12 GMT

We would like to show our appreciation to those who have contributed to the South Hook Noise Community Group

Coming Soon new

Noise Feedback Form

For local residents who are not members of the South Hook Noise Community Group to submit a rating on the level of noise from your location.

Timeline of events

As we approach 2 years of noise issues - and details of future initiatives we have planned.

South Hook LNG addresses local residents concerns over ship noise
At 16:42 on 5th July 2010

Added new Press Release from South Hook LNG detailing upgrade programme.

Assurances from Qatargas
At 7:42 on 21st May 2010

Added details of upgrades to problematic Q-Max vessels.

How you can play your part
At 19:12 on 16th May 2010

Added South Hook LNG Community Liason Group contacts.


What has been done so far?

Updated 2nd October 2011 at 20:42 GMT

Following local residents complaints regarding noise issues from vessels, the ships' operating company has appointed noise consultants to assess the impact posed by vessels in the Qatargas fleet.

This is done by undertaking sound level monitoring of the vessels both at Fujairah, United Arab Emirates and, for the ships which had visited the South Hook Terminal, at South Hook LNG Terminal Jetty.

Improved Diesel Generator Exhaust System Silencers Fitted

As a result of these assessments, a small number of Q-Flex vessels of a particular design and construction were identified and prioritised for upgrading, in two phases.

On the 31st June 2010, Qatargas made a press release confirming the completion of the eight Q-Flex vessel upgrades, and announced a further six Q-Max vessels were also being upgraded, in a third phase - all of which have visited South Hook in the past.

These upgrades were completed in mid-July 2010.

This was re-iterated by a press release from South Hook LNG press release on the 1st July 2010.

15th Vessel Upgraded?

In more recent correspondence from South Hook LNG Terminal Company and Pembrokeshire County Council Port Health, it has been stated that 15 vessels have had upgrade works carried out.  We have requested on a number of occasions that South Hook LNG Terminal identifies the 15th vessel which has been upgraded, but it seems as if they do not wish to do so.

Different Upgrade – Greater Complaints

Four vessels which were also still being built at the time of the initial 14 vessels to be upgraded with improved silencers in Early-Mid 2010, the Samsung Heavy Industries Q-Max ships, the 'Aamira', 'Shagra', 'Rasheeda' and 'Zarga' also received upgrade work to their engine silencers (although of a different type to the silencers fitted to the original fifteen ships) result in a greater number of complaints on average to the Port Health Team and Pembrokeshire County Council, compared to those vessels which have had no upgrade work at all. The majority of the Statutory Noise Nuisances witnessed by Port Health Officers from Pembrokeshire County Council is from these ships. To see the latest records of statutory nuisances we have obtained under the Freedom of Information Act from Pembrokeshire County Council, click here.

Model of Q-Max

Could this be the answer to the on-going noise problems? The Q-Max ship with no Engine or Funnel?


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The issues for local residents Promises which have been made














Correction of Information
Anyone wishing to amend or correct inaccuracies on information provided, changes to inaccuracies may be requested by emailing us at admin@southhooknoise.co.uk
We will then contact you to acknowledge the change of the information on the website within 48 hours.