Our most viewed pages new
Updated 1st October 2011 at 17:14 GMT

South Hook Noise Group Noise Ratings from recent Vessel visits


A revised version of the South Hook Noise Group Noise rating system in which we rate noise emanating from vessels based on a collaborative assessment from locations suffering noise issues from locations within South Pembrokeshire. The new system rates both the distance in which residential properties are affected by noise emanating from the vessel at berth with a range-o-meter rating, and shows the impact of the noise with an impact-o-meter rating.

How to register a noise complaint updated

Contact Pembrokeshire County Council Port Health Team on (01437) 776390 or (01437) 776389 during the hours of 8am until 7pm, 7 days per week.

Out of hours noise nuisance issues can be reported using the Emergency Pembrokeshire County Council telephone number, 0845 6015522.

You can also email the team on porthealth@pembrokeshire.gov.uk

By clicking the email link above you will have an email filled in with the details to send direct to Port Health Team!

Also report your issues to your Member of Parliament.

For noise issues in the Milford Haven area, contact Stephen Crabb MP on (01437) 763527, or email stephen@

Stephen follows up every complaint he receives directly with South Hook LNG.

For noise issues from Angle and surrounding areas, contact Simon Hart MP on (01834) 860102 or email simon.hart.mp@
parliament. uk

Also contact your Assembly Member.

In the Milford Haven area, contact Paul Davies AM on (01437) 766425 or email paul.davies

In Angle and surrounding areas, contact Angela Burns AM on (01834) 869 387 or email angela.burns

Vessels at Berth updated
Updated 1st November 2011 at 17:04 GMT

Check Milford Haven Port Authority Vessels currently at Berth for vessels on South Hook No.1 or No. 2.

Vessel Arrivals

Check Milford Haven Port Authority Arrivals for vessels berthing at South Hook No. 1 or No 2.

The Statutory Nuisance Counter for Qatargas Vessels visiting the South Hook Terminal
Updated 10th October 2011 at 22:12 GMT

Stautory Noise Nuisance

Vessels which have been witnessed to have had noise emanating from them amounting to a statutory nuisance while at berth at the South Hook Terminal by the Pembrokeshire County Council Port Health Team - Mekaines, Al Mafyar, Al Ghuwairiya, Mozah, Bu Samra, Al Mayeda, Shagra, Zarga, Aamira, Al Samriya (all Q-Max), Mesaimeer and Al Khattiya (Q-Flex).

Ship pages redesigned new
Added 24th September 2011 at 22:46 GMT

Our newly designedQ-Max Ship pages are now complete. We are now in the the process of redesigning the Q-Flex Ship pages. Many thanks to the local web design company who has come forward and offered their services in the re-design of the website and for carrying out more frequent updates from the group.

Local Newspaper Articles new
Updated 22:38 GMT on 11th April 2011

Local residents sends letters to the Editor expressing their dissatisfaction following South Hook PR's comments following article on Ship Noise in the Milford Haven & West Wales Mercury and the Western Telegraph.

Thank you new
Updated 7th March 2011 at 01:12 GMT

We would like to show our appreciation to those who have contributed to the South Hook Noise Community Group

Coming Soon new

Noise Feedback Form

For local residents who are not members of the South Hook Noise Community Group to submit a rating on the level of noise from your location.

Timeline of events

As we approach 2 years of noise issues - and details of future initiatives we have planned.

South Hook LNG addresses local residents concerns over ship noise
At 16:42 on 5th July 2010

Added new Press Release from South Hook LNG detailing upgrade programme.

Assurances from Qatargas
At 7:42 on 21st May 2010

Added details of upgrades to problematic Q-Max vessels.

How you can play your part
At 19:12 on 16th May 2010

Added South Hook LNG Community Liason Group contacts.


As our site undergoes redevelopment - here are the latest page updates 13th Oct 2011 (Click to visit) - Statutory Noise Nuisances witnessed by PCC Port Health / South Hook LNG Press Releases / Bu Samra - Q-Max Vessel Details / Shagra Q-Max Vessel Details / How to register a noise complaint to Port Health /How we source our facts and figures / What has been done so far / The Regulatory Authority / Al Samriya - Q-Max Vessel Details

'Bu Samra' - the vessel which has been witnessed to be a statutory nuisance on two occasions by Port Health Officers - now upgraded with improved engine silencers, with local residents not knowing it is at berth. With QG and SHLNG showing BPM - shows it can be done!

And incase you don't know - BPM is best practicable means.

The 'Bu Samra' Samsung Heavy Industries Q-Max Vessel has been at berth over the weekend. Once it was idententified by the group as 'the' most troublesome of the six original Q-Max vessel delivered to Qatargas.

This was supported by fact it has twice identified as having noise emanating from it, which has amounted to a statutory noise nuisance by officers of Pembrokeshire County Council Port Health Team. This was followed up with the ships' operating company appointing noise consultants to assess the impact posed by vessels in the Qatargas fleet, early in 2010.

This was done by undertaking sound level monitoring of the vessels both at Fujairah, in the United Arab Emirates and, for the ships which had visited the South Hook Terminal, at South Hook LNG Terminal Jetty, according to Pembrokeshire County Council Port Port Health Team.

These upgrades, have been a huge success. Such a success that a ship can go from being a 'statutory noise nuisance' to not knowing it is at berth. This is certainly the case of the the frequent visitors to the terminal over the first few months - 'Tembek', 'Mozah', 'Umm Slal', 'Bu Samra', 'Al Mayeda', 'Al Mafyar' and 'Mekaines' which initially destroyed the quality of lives of residents on the Milford Haven Waterway to the point that they were left wondering if life would ever be the  same after seeing the arrival of as the Qatargas Megaships.

The reduction of noise impact and complaints on these ships since silencer upgrades have been fitted proves that the noise issues with the fleet can be solved and shows that Best Practicable Means had been put in place and was effective on the fourteen vessels.

Other vessels in the fleet which were still in the shipyard prior to delivery, such as the 'Shagra', 'Aamira', 'Zarga' and 'Rasheeda' also received upgrade work to their engine silencers at the Samsung Heavy Industries Shipyard, but instead of fitting the silencers which had been successfully retrofitted to the original fourteen ships which were upgraded, it was decided to fit a different type. We have tried to establish why this was decided, rathhan using the tried and tested version, but have failed to date.

This has resulted in an even greater number of complaints on average with these vessels. The 'Shagra' once considered the nosiest ship to ever enter UK waters by our group, having six statutory noise nuisances witnessed by Port Health Officers from Pembrokeshire County Council. Sister vessels, the 'Aamira' and the 'Zarga' also have had Statutory Noise Nuisances witnessed.

What has caused the greatest upset amongst residents is the misleading information regarding the rescheduling of the vessels from South Hook PR team. In the last correspondence regarding the issue from the terminal a year ago, it was stated "significant efforts have gone into the scheduling of the chartered fleet in order to minimise, as far as practical within the operational limits that exist, and potential disturbance to the local community".

Ironically, three Q-Flex ships which have been mentioned as having noise-free visits, the 'Al Gattara', 'Tembek', and 'Duhail' have made very infrequent visits since. The 'Al Gattara' made its only visit previous to the letter being sent, the both the 'Tembek' and 'Duhail' has visited once since South Hook’s assurance that "every effort would be made".

In the same time 'Al Gattara', 'Tembek', and 'Duhail' have been sorely missed in Milford Haven, we have had visits from four of the now most troublesome vessels, the Samsung Heavy Industries Q-Max Vessels, the 'Shagra' on five occasions, 'Zarga' on six, 'Aamira' on six, and 'Rasheeda' on four. During these 21 visits, when Port Health Officers from Pembrokeshire County Council have been available, and the weather conditions have been suitable to witness noise issues, six statutory noise nuisances have been witnessed.

The issue was so servere that Pembrokeshire County Council requested that Qatargas Operating Co. Ltd. that they do not schedule these four vessels to return to South Hook Terminal until such time that they can demonstrate that the four vessels can be operated without causing Statutory Nuisance to local residents. It is unknown whether the request was received or acknowledged, as they kept on returning, with many visits from the 'problematic four' back to back.

Local residents also queried whether the list of vessels that were troublesome to local residents had got mixed up with those that caused no issues as it was apparent far more problematic vessels were arriving that those which have been silenced.

the first arrival of the Tembek and other vessels in the Qatargas fleet with noise issues.
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Correction of Information
Anyone wishing to amend or correct inaccuracies on information provided, changes to inaccuracies may be requested by emailing us at admin@southhooknoise.co.uk
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